✓ No commitment · ⚡ Reply within 24 h · 📞 06 78 85 05 63
🚨 Emergency in progress · Immediate action

Emergency on your PrestaShop?
we pick up, we fix it today.

PrestaShop emergency on-call and urgent intervention with reply within 30 minutes

Site down, payment blocked, back-office locked, hack underway: every hour that passes = revenue lost. Phone reply within 30 min during business hours, same-day intervention for 80% of cases. 24/7 SLA on-call available for high-traffic stores.

📞 Call now →
✓ Reply < 30 min in business hours ✓ Same-day intervention ✓ Quote within 24 business hours · €60/h excl. VAT
🚨 What counts as an emergency

5 scenarios that justify calling immediately

A real emergency = every hour that passes costs revenue. If it's just a product page not displaying a review, it's not an emergency.

🔴 1. Site totally unreachable

Timeout, ERR_CONNECTION, Apache/Nginx error page, nothing loads anymore. No visitor can access your store. Depending on your traffic, you lose 100% of revenue per hour.

🔴 2. 500 error or blank page

Your visitors arrive on the site but see an error message (HTTP ERROR 500) or a blank page instead of your catalogue. Site visible but unusable, conversion = 0.

🔴 3. Payment blocked (Stripe / PayPal / card)

The customer can add to cart, fill in the address, reach the payment step — but the payment step fails. The funnel works, the last metre is broken. Conversion divided by 5 to 10.

🔴 4. Hack / Google Safe Browsing alert

Chrome shows a red "Dangerous site" screen to your visitors, suspicious redirects to casino/pharma sites, alert in Google Search Console. Traffic divided by 10 instantly.

🟠 5. Back-office unreachable

The front works but you can no longer access /admin-xxx to handle orders, stock, shipments. Urgent especially if you have orders to ship within 24 h.

⚪ Not an emergency

A module needing an update, a product page with a missing review, a slightly offset design, a text change, adding a carrier: not urgent. To handle via standard support or maintenance, without time pressure.

⏱ Emergency process

How it goes when you call

Clear process, no sales funnel, no multi-level evaluation. You call, we sort it out.

T+0
You call +33 6 78 85 05 63 No IVR, no sales agent, no waiting. I pick up directly (or call back within 30 min if I'm on an intervention). You describe the symptom in 2 minutes.
T+5 min
Live diagnostic I look at the site, ask for the exact URL of the problem, the credentials (FTP/SSH/admin), I test from outside. First hypothesis within 5 min.
T+15 min
Server connection + log analysis Reading error_log, php-fpm.log, ps_module table. Likely root cause identified. Intervention time estimated.
T+30 min
Firm quote sent Email with identified cause, action plan, time estimate, price stated up-front (hourly rate €60/h excl. VAT × time). You approve or not.
T+1 h
Backup + intervention File + DB backup before any modification. Intervention on staging if possible, otherwise directly in production with rollback ready. Tests during intervention.
T+2 h or more
Site back online + report Final tests on full checkout flow, main browsers, mobile. Written report with timeline, root cause, fix applied, preventive recommendation. 30-day warranty on the fix.
🛡️ SLA on-call

For stores where every minute counts

Beyond one-off emergencies, an SLA on-call retainer guarantees you a contractual response and intervention time, including outside business hours.

Criterion Standard emergency SLA on-call
Availability Mon-Fri 9am-6pm 8am-10pm 7/7 or 24/7
Response time < 30 min in business hours < 30 min contractual
Intervention time Best-effort < 2 h guaranteed
Weekend / public holidays Best-effort if available Contractually included
Priority vs other clients Standard Maximum (before everything)
Intervention rate €60/h excl. VAT on demand Included / package
Monthly cost €0 (pay-as-you-go) From €250 / month

💡 SLA on-call pays for itself as soon as a single hour of downtime costs more than 1 month of on-call. For most B2C stores above €50k/month, SLA is paid back by the first emergency avoided.

💰 Pricing

Pricing stated up-front

Free emergency diagnostic. For the intervention, you know exactly what it costs before we touch the site.

🔍 Diagnostic

Emergency diagnostic

understand what's broken
0€free
15-30 min · no commitment
  • Phone reply within 30 min in business hours
  • Live diagnostic + log reading
  • Firm quote sent within 24 business hours
  • You decide whether to continue
Call now →
⚡ Most common 🔧 Intervention

Emergency intervention

back online the same day
from 60€excl. VAT
per diagnostic · price stated up-front
  • Backup of files + DB before any intervention
  • Same-day intervention (80% of cases)
  • Fix + tests on full checkout flow
  • Written report root cause + preventive recommendation
  • 30-day warranty on the fix
🛡️ SLA on-call

SLA on-call 24/7

guaranteed contractual time
from 250€/ month
8am-10pm or 24/7 · on quote
  • Reply < 30 min contractual 7/7
  • Intervention < 2 h guaranteed
  • Weekend + public holidays included
  • Maximum priority vs all other clients
❓ FAQ

PrestaShop Emergency — frequently asked questions

An incident preventing your store from operating and costing revenue every hour. Five scenarios: (1) site totally unreachable (timeout, ERR_CONNECTION), (2) 500 error or blank page — site visible but unusable, (3) payment blocked (Stripe/PayPal/card) — the last metre broken, (4) hack / Google Safe Browsing alert — Chrome blocks visitors, (5) back-office unreachable when you need to process orders/stock. By contrast, a module needing an update or a product page not displaying a review = not an emergency.
Business hours (Mon-Fri 9am-6pm): phone reply < 30 min, same-day intervention for 80% of cases. Outside business hours (evenings, weekends, public holidays) without SLA contract: best-effort based on availability. With SLA on-call (from €250/month): contractual commitment over defined slots (8am-10pm every day or 24/7), guaranteed time. SLA reserved for stores where the cost of downtime far exceeds the cost of the on-call retainer.
The emergency diagnostic is free (15-30 min of initial contact). The intervention is then billed on quote from €60/h excl. VAT. For common incidents (500 error, blank page, faulty plugin, blocked payment), resolution in 1-3 h so €60 to €180 excl. VAT. Longer jobs (deep hack, corrupted DB, failed migration): more precise quote after diagnostic but stated up-front. For clients under Business/Performance maintenance: intervention included in the monthly plan.
Outside SLA: best-effort based on availability, no contractual time commitment. Hourly rate remains €60/h excl. VAT, no weekend surcharge. With SLA on-call: contractual availability 8am-10pm 7/7 or 24/7, guaranteed time (30 min reply, 2 h intervention), from €250/month. For very high-revenue stores (€50k+/month) where weekends are 30-40% of revenue, SLA pays for itself with the first emergency avoided.
Three useful actions: (1) Screenshot of the exact error message + exact URL — it orients the diagnostic. (2) Don't randomly disable modules — every undocumented change complicates the diagnostic and can worsen things. (3) Enable maintenance mode in Preferences → Maintenance if the admin is reachable: it protects your image during the wait. For the rest, I arrive with my credentials and tools, you have nothing more to do.
No, emergency support is open to all, even without a prior contract. You call, we diagnose, we quote, we intervene. However, customers under Business (€75/month) or Performance (€129/month) maintenance get absolute priority vs one-off clients (they jump the queue), and emergencies are generally included in the monthly plan. For a site > €5k/month in revenue, the contract is largely paid back by a single emergency avoided or prioritised.

Emergency in progress? Call now.

+33 6 78 85 05 63 — reply within 30 min in business hours, same-day intervention for 80% of cases.

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