PrestaShop support
tailored to your pace.
PrestaShop technical support: pay-as-you-go, hour pack, monthly maintenance or SLA on-call
No need to sign a contract to ask a question. No need to pay yearly for 3 interventions. Four modes: pay-as-you-go hourly, prepaid hour pack, monthly maintenance, or SLA on-call. You pick what fits your store and your budget.
Which mode for your store?
Depending on your maturity, business criticality and how frequently you need help, one mode fits better than another.
Who for: you have an isolated need (a bug, an evolution, a complex question) and don't want to sign a contract. How it works: call, quote within 24 business hours, intervention, hourly billing (€70/h excl. VAT, minimum 1h). Ideal if: < 2 interventions / year, stable store, you handle routine maintenance yourself.
Who for: you anticipate several small needs throughout the year without knowing the exact pace. How it works: 5h pack (€350 excl. VAT, €70/h) or 10h (€700 excl. VAT, €70/h) usable over 6 or 12 months. Ideal if: 3-8 interventions / year spread out, ongoing evolution project.
Who for: store in production with recurring revenue, you want peace of mind. How it works: a volume of hours reserved each month, €70/h, sliding scale with commitment. 24/7 monitoring, CVE hotfixes, monthly dev time included. Ideal if: revenue > €5k/month, you want to sleep easy, you gain emergency priority vs pay-as-you-go.
Who for: high-revenue store (€50k+/month) where each hour of incident costs several thousand euros. How it works: contract with response-time commitment (response 30 min, intervention 2h, resolution depending on criticality). 24/7 or extended availability. Rate: from €250/ month depending on SLA, on quote.
The right mode for your situation
Decision-aid table based on your revenue, need frequency, and business criticality.
Pricing stated up-front
Free diagnostic. For the intervention, you know exactly what it costs before we touch the code.
Diagnostic / scoping
- Identification of the support need
- Recommendation of the mode adapted to your case
- Firm quote sent within 24 business hours
- You decide if you continue
Pay-per-use support
- No commitment of duration
- 5h pack at €350 excl. VAT (€70/h)
- 10h pack at €700 excl. VAT (€70/h)
- Pack usable over 6 or 12 months
- 30-day warranty on the fix
Monthly maintenance
- Monitoring + CVE hotfixes
- Dev hours, volume of your choice
- Emergency priority vs pay-as-you-go clients
- SLA on-call as an option (from €250/ month)
PrestaShop support — frequently asked questions
Which mode for your store?
Free 30-min diagnostic: we identify what fits your need, we quote. Firm quote within 24 business hours.